Service Coordinator

Ahern; Davenport (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Bonus programs

PTO with buy-back option

Paid parental leave

Mental health resources

Wellness programs

Education assistance

Job summary

Ahern is seeking a Service Coordinator in Davenport, IA to manage incoming service calls, schedule technicians, coordinate parts and purchasing, and support invoicing and contract renewals. The role emphasizes accuracy, customer service, and teamwork within a fast-paced construction environment.

The ideal candidate will have an Associate's degree in an administrative field or 3–5 years of administrative experience, strong Microsoft Office skills, and the ability to learn industry-specific

Qualifications

• Associate's degree in administrative program or equivalent experience in admin support preferred.
• Excellent customer service skills with strong attention to detail in a fast-paced environment.
• Proficient in Microsoft Office 2016; comfortable learning industry-specific software.

Responsibilities

• Take incoming service calls and schedule technicians for customer visits.
• Coordinate part ordering and issue purchase orders; assist invoicing/billing questions.
• Assist with assembly of proposal and bidding documents and processing maintenance contracts/renewals.
• Maintain customer database information and generate monthly reports; perform other administrative tasks.

Skills

Customer service

Attention to detail

Microsoft Office 2016

Education

Associate's degree in administrative program

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Davenport, IA.

How will you contribute?

As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports in addition to other administrative tasks. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Davenport, IA area.

What you need to qualify?

Ideal candidate should bring to Ahern a completed Associate's degree in an administrative program or equivalent experience of three to five years in administrative support type experience, preferably within the construction industry. Those who will excel as a Service Coordinator will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, deadline-driven work environment. Being proficient in Microsoft Office 2016 and technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, Ahern wants you!

What’s in it for you?

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.