Service Coordinator for Key Accounts (Remote Potential)

Pt Holdings USA; Fort Worth (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Strong Company Culture

Town Shares Program

Remote work potential

Casual dress code

Health insurance

401k and 401k Match

Employee assistance programs

Time away

Job summary

Unlimited Service Group is seeking a National Service Coordinator in Fort Worth, TX to support our largest customers, manufacturers, and partners. You will manage orders, coordinate with branch teams, maintain master data, and deliver superb service using MS Office and CMMS tools.

The role requires strong communication, at least two years of related education/experience, and a dedication to safety. In-office position with potential for remote work and competitive benefits.

Qualifications

• Minimum two years education and/or experience in a related area.
• Proven customer service excellence and strong communication skills.
• Proficiency with Microsoft Outlook, MS Teams, and Excel.
• Experience with 3rd party CMMS systems (Ecotrak, Service Channel, Corrigo, Fexa).
• Commitment to safety and ability to follow procedures.
• Background check and drug screen required.

Responsibilities

• Enter and acknowledge customer orders; guide on changes, prices, and status.
• Coordinate with Branch teams; relay new service requests and inquiries.
• Maintain accurate customer data and equipment information.
• Provide exceptional service via phone or electronic channels.
• Navigate Microsoft tools confidently (Outlook, Teams, Excel).
• Leverage CMMS systems to manage service orders and productivity.
• Follow safety practices and encourage a safe work environment.
• Support company goals and values in daily tasks.

Skills

Strong communicator

Customer service

Organizational skills

Problem solving

Education

Two years education/experience

Tools

Outlook

MS Teams

Excel

Ecotrak

Service Channel

Corrigo

Fexa

Job description

Unlimited Service Group is seeking a National Service Coordinator in Fort Worth, TX to support our largest customers, manufacturers, and partners. You will manage orders, coordinate with branch teams, maintain master data, and deliver superb service using MS Office and CMMS tools.

The role requires strong communication, at least two years of related education/experience, and a dedication to safety. In-office position with potential for remote work and competitive benefits.