Remote Service Coordinator

National Power, LLC; Raleigh (NC); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, and Vision Insurance

401(k) with company matching

HSA

FSA

Paid vacation

Holidays

Remote work

Job summary

National Power, LLC is seeking a Service Specialist to manage daily operations for a key account in our Broadband Division. You will optimize account profitability, ensure excellent customer service, and act as the internal point of contact for the account.

The ideal candidate demonstrates attention to detail, works well across departments, maintains a positive attitude, and prioritizes safety. This remote position requires a high school diploma, 1–3 years of account coordination experience,

Qualifications

• High school diploma or GED required; some college preferred.
• 1–3 years account coordination experience preferred.
• Fluency in written and spoken English.
• Intermediate knowledge of Microsoft Office Suite.

Responsibilities

• Build and sustain customer relationships and manage operational execution, including profitability for the Managed Services and other accounts.
• Schedule and dispatch workers, crews, equipment, and service vehicles using email and phone.
• Procure and distribute supplies for jobs to field teams.
• Prepare daily work and run schedules in the customer portal.
• Provide regular status updates to customers and respond to inquiries promptly.
• Manage invoicing responsibilities for customers within the group.
• Escalate issues to Sales or Field Service Manager when needed.
• Monitor locations and inventory to optimize service and schedules.
• Record and maintain files of customer requests, work performed, charges, and dispatch information.

Skills

Fluency in English

MS Office

Education

High school diploma or GED

Some college

Tools

Microsoft Office Suite

Job description

National Power, LLC is seeking a Service Specialist to manage daily operations for a key account in our Broadband Division. You will optimize account profitability, ensure excellent customer service, and act as the internal point of contact for the account.

The ideal candidate demonstrates attention to detail, works well across departments, maintains a positive attitude, and prioritizes safety. This remote position requires a high school diploma, 1–3 years of account coordination experience,