Remote Service Coordinator for Key Broadband Accounts

National Power, LLC; United States; Remote; USD 48,000 - 62,000; Full time

Job summary

National Power, LLC is seeking a Service Specialist to manage daily operations for a key broadband account. This remote role emphasizes optimizing profitability, delivering excellent customer support, and serving as the internal contact for service operations.

The ideal candidate will be detail-oriented, collaborative across departments, and able to prioritize safety while coordinating scheduling, invoicing, and ongoing service delivery for the account.

Qualifications

• 1–3 years of account coordination experience.
• Fluency in written and spoken English.
• Intermediate knowledge of Microsoft Office Suite applications.
• High school diploma or GED; some college preferred.

Responsibilities

• Build and sustain customer relationships and manage profitability for the account.
• Schedule and dispatch workers, work crews, equipment, and service vehicles as requested.
• Procure and distribute supplies/materials for jobs to the field team.
• Provide regular status updates to customers and escalate issues as needed.
• Manage invoicing responsibilities and maintain dispatch records.

Skills

Account coordination

Customer service

Scheduling

Education

High school diploma or GED

Some college

Tools

Microsoft Office

Job description

National Power, LLC is seeking a Service Specialist to manage daily operations for a key broadband account. This remote role emphasizes optimizing profitability, delivering excellent customer support, and serving as the internal contact for service operations.

The ideal candidate will be detail-oriented, collaborative across departments, and able to prioritize safety while coordinating scheduling, invoicing, and ongoing service delivery for the account.