Remote-Eligible Customer Service Account Coordinator

True Manufacturing; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

True Manufacturing is seeking a Customer Service Account Coordinator to provide B2B support to our US and Canadian customers and sales force. You will manage orders, answer product questions, and coordinate with Pricing, Demand Planning, and Invoicing teams to fulfill orders accurately and on schedule.

This office-based role requires strong organization, multitasking, and professional communication, with the possibility of up to one remote workday per week depending on business needs.

Qualifications

• Must have high school diploma or GED.
• Bachelor’s or Associate degree preferred.
• Four or more years of combined education and/or experience in a professional work environment.
• Must be professional, organized and detail oriented.
• Excellent written and verbal communication skills.
• Positive, energetic, and professional attitude.
• Able to work in a fast-paced, ever-changing environment.
• Must possess the skills to learn new tasks quickly.
• Must work well with others in a team environment for cross-customer support.
• Manufacturing experience is preferred.

Responsibilities

• Communicate with installation partners and customer corporate contacts via email and phone about product knowledge, availability, and order status.
• Provide professional support to outside sales reps and partners to meet order specifications and satisfaction.
• Collaborate with Pricing, Demand Planning, and Scheduling to quote lead times and create production work orders.
• Process customer orders accurately and ensure compliance with ordering requirements.
• Coordinate shipment, delivery, and invoicing with Traffic and Invoicing teams; track orders.
• Send customer reports in Excel and Word for after-sales support.
• Maintain organized records for tracking and communication with customers and management.
• Back up major accounts within the True Retail department as needed.
• Attend in-person meetings and regular cross-functional coordination; on-site presence required.

Skills

Communication skills

Microsoft Office

Teamwork

Multitasking

Detail oriented

Professionalism

Fast-paced environment

Education

High school diploma or GED

Bachelor’s or Associate degree preferred

Related office experience

Tools

Microsoft Office

Job description

True Manufacturing is seeking a Customer Service Account Coordinator to provide B2B support to our US and Canadian customers and sales force. You will manage orders, answer product questions, and coordinate with Pricing, Demand Planning, and Invoicing teams to fulfill orders accurately and on schedule.

This office-based role requires strong organization, multitasking, and professional communication, with the possibility of up to one remote workday per week depending on business needs.