National Service Coordinator

Pt Holdings USA; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Strong Company Culture!

Town Shares Program

Potential for remote work

Casual dress code

Health insurance

401k/401k match

Employee Assistance Programs

Job summary

Unlimited Service Group in Fort Worth, TX is seeking a National Service Coordinator to support our largest customers, manufacturers, and partners. This full-time, in-office role requires excellent communication, organizational skills, and a passion for delivering exceptional customer service.

You will work with Branch teams, manage orders, maintain data records, and use MS Office and CMMS systems to boost productivity while upholding safety standards.

Qualifications

• Clear written and verbal communication skills required.
• 2+ years of related education/experience.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Outlook, MS Teams and Excel.

Responsibilities

• Enter and acknowledge customer orders and manage order changes, prices, and status.
• Coordinate with Branch teams and handle service requests and inquiries.
• Maintain accurate customer master data and equipment details.
• Deliver excellent customer service via phone and electronic channels; address service or billing questions.
• Demonstrate proficiency with Microsoft systems (Outlook, MS Teams, Excel).
• Utilize 3rd party CMMS systems (Ecotrak, Service Channel, Corrigo, Fexa) to manage service orders.
• Uphold safety practices and accident prevention procedures.

Skills

Strong communicator

Customer service

Problem solving

Education

2+ years related experience/education

Tools

Outlook

MS Teams

Excel

Job description

Position at Unlimited Service Group

National Service Coordinator

Location: Fort Worth, TX

About Unlimited Service Group

Unlimited Service Group is a high-quality, locally focused commercial kitchen field-service operation with a worldwide sister business that distributes genuine OEM restaurant equipment parts. With 40+ brands and over 140+ locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovative solutions to support our customer and manufacturer partners. Dedicated to providing the highest-quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety-focused manner, ensuring every experience is exceptional. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at www.unlimitedservice.com

Perks

• Strong Company Culture!
• Town Shares Program
• Potential for remote work
• Casual dress code
• Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

Are you ready to join a dynamic team where your excellent communication skills and problem-solving abilities will shine? We are seeking a talented Service Coordinator to assist us in supporting our largest customers, manufacturers, and business partners. If you thrive in a fast-paced environment, possess outstanding organizational skills, and have a passion for delivering exceptional customer service, then this opportunity is perfect for you!

Please note that this is a full-time in-office position.

A Typical Day

As a Service Coordinator, your contributions will play a vital role in our daily operations. Here's a glimpse of what your typical day will look like:

• Enter and acknowledge customer orders, providing guidance on order changes, prices, and order status. You'll ensure accuracy and follow up on quote status, leaving no room for confusion.
• Collaborate closely with our Branch teams, communicating new service requests and managing customer inquiries and concerns. Your excellent interpersonal skills will shine as you communicate with both internal departments and external business partners.
• Maintain meticulous records by establishing and updating accurate customer master data, including contact information and equipment details. You'll be the go-to person for any customer-related data needs.
• Deliver exceptional customer service, whether it's through phone conversations or other electronic channels. Your ability to effectively address customer concerns and questions regarding service or billing will leave a lasting positive impression.
• Demonstrate your proficiency in Microsoft systems, including Outlook, MS Teams, and Excel. Your tech-savviness will allow you to navigate these tools effortlessly.
• Utilize your experience in 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa) to efficiently manage service orders and enhance productivity.
• Uphold our commitment to safety by following best practices and accident prevention procedures. Your safety-conscious mindset will contribute to a secure work environment for everyone.
• Embrace opportunities to support our vision, fulfill our mission, and exemplify our core values. Your dedication and willingness to go the extra mile will help drive our success.

To Land This Opportunity

• You're a strong communicator, both in written and verbal forms. Your ability to articulate ideas clearly and concisely will foster effective collaboration within our team.
• You have at least two (2) years of education and/or experience in a related area, showcasing your familiarity with the role's demands.
• Your outstanding customer service skills, coupled with your excellent communication and problem-solving abilities, will set you apart from the rest.
• Proficiency in Microsoft systems, such as Outlook, MS Teams, and Excel, is essential to success in this role.
• Experience with 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa) will give you a head start in managing service orders effectively.
• Your commitment to safety is second nature, and your adherence to safety protocols will be crucial in your day-to-day operations.
• Excellent organizational skills, self-motivation, and the ability to follow through on duties and assignments with minimal supervision are qualities that will make you a standout candidate.
• Completion of a satisfactory background check and drug screen is required
• Must be at least 18 years of age

Benefits

At Unlimited Service Group, we see employment as a reciprocal relationship, one where we set high standards for those who work here and recognize and reward our team members for their contributions through various company benefits.

• Competitive Compensation
• Insurance
• 401k and 401k Match
• Generous Time Away Program
• Employee Assistance Programs
• Employee Relations Events
• Employee Recognition Programs

Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.