National Service Coordinator — Customer Ops & CMMS

Pt Holdings USA; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Strong Company Culture!

Town Shares Program

Potential for remote work

Casual dress code

Health insurance

401k/401k match

Employee Assistance Programs

Job summary

Unlimited Service Group in Fort Worth, TX is seeking a National Service Coordinator to support our largest customers, manufacturers, and partners. This full-time, in-office role requires excellent communication, organizational skills, and a passion for delivering exceptional customer service.

You will work with Branch teams, manage orders, maintain data records, and use MS Office and CMMS systems to boost productivity while upholding safety standards.

Qualifications

• Clear written and verbal communication skills required.
• 2+ years of related education/experience.
• Excellent customer service and problem-solving abilities.
• Proficiency with Microsoft Outlook, MS Teams and Excel.

Responsibilities

• Enter and acknowledge customer orders and manage order changes, prices, and status.
• Coordinate with Branch teams and handle service requests and inquiries.
• Maintain accurate customer master data and equipment details.
• Deliver excellent customer service via phone and electronic channels; address service or billing questions.
• Demonstrate proficiency with Microsoft systems (Outlook, MS Teams, Excel).
• Utilize 3rd party CMMS systems (Ecotrak, Service Channel, Corrigo, Fexa) to manage service orders.
• Uphold safety practices and accident prevention procedures.

Skills

Strong communicator

Customer service

Problem solving

Education

2+ years related experience/education

Tools

Outlook

MS Teams

Excel

Job description

Unlimited Service Group in Fort Worth, TX is seeking a National Service Coordinator to support our largest customers, manufacturers, and partners. This full-time, in-office role requires excellent communication, organizational skills, and a passion for delivering exceptional customer service.

You will work with Branch teams, manage orders, maintain data records, and use MS Office and CMMS systems to boost productivity while upholding safety standards.