Sales Support & Customer Service Coordinator

The Midtown Group; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The Midtown Group in downtown Fort Worth is seeking a sharp, customer-focused B2B Sales Support & Customer Service Coordinator to be the right hand to our outside sales force, handling order entry, inquiries, and coordination with manufacturing.

This role features no cold calling or commissions, a long-term home for a dependable professional who thrives on high-volume, detail-oriented work and seamless ERP/order fulfilment collaboration.

Qualifications

• 2+ years in sales support, inside sales, or order-entry roles in manufacturing or wholesale.
• Experience with ERP/CRM systems (JD Edwards, SAP, NetSuite, Oracle or AS400) and strong Excel/Outlook.
• Excellent communication, professional phone/email etiquette.
• High attention to detail and ability to handle high-volume data entry.
• Long-term reliability and willingness to commit to a permanent role.

Responsibilities

• Dedicated Sales Team Support: collaborate with outside reps to process orders, verify pricing, and resolve issues.
• B2B Customer Service & Account Management: serve as primary contact for commercial customers, provide ETAs and schedule updates.
• High-Volume Sales Order Entry: input daily orders into ERP with fast, accurate 10-key data entry.
• Order Auditing & Problem Resolution: catch discrepancies and coordinate with reps or customers.
• Order-to-Fulfillment Coordination: ensure specs are clear and orders ship on schedule.

Skills

B2B Sales Support

Customer Service

Order Entry

ERP Proficiency

Attention to detail

Communication skills

Tools

JD Edwards

SAP

NetSuite

Oracle

AS400

Job description

We are actively seeking a sharp, customer-focused B2B Sales Support & Customer Service Coordinator to join our corporate headquarters in downtown Fort Worth.

What This Job Actually Is (Inside Sales Support & B2B Customer Care):

In this role, you are the right hand to our outside sales force and the primary customer service partner for our commercial accounts. There is zero cold calling or commission prospecting required. Instead, once our field sales agents close a deal or a major retail client submits a purchase order, you take the baton to deliver exceptional customer service and administrative execution.

You will review incoming sales orders for accuracy, enter high-volume orders into our ERP system, answer customer inquiries regarding product availability and pricing, and coordinate directly with our manufacturing plants to ensure every customer order is fulfilled smoothly and on time. If you thrive in a fast-paced corporate office environment combining proactive B2B customer service, sales team support, and heads-down order entry, this is a long-term career home for you.

Day-to-Day Responsibilities:

• Dedicated Sales Team Support: Partner daily with outside field sales representatives and manufacturer reps to process customer orders, verify pricing and part numbers, and resolve account issues quickly.
• B2B Customer Service & Account Management: Serve as a responsive, professional point of contact for commercial customers and retail buyers—answering order inquiries, providing delivery ETAs, and proactively communicating any schedule updates.
• High-Volume Sales Order Entry: Accurately review and input daily queues of customer purchase orders and dropship orders into our enterprise ERP system using fast, precise 10-key data entry.
• Order Auditing & Problem Resolution: Act as the critical second set of eyes on all sales documentation. Catch discrepancies (incorrect SKUs, quantities, or order terms), reach out to sales reps or customers for clarification, and process billing credits or adjustments when needed.
• Order-to-Fulfillment Coordination: Connect the dots between the sales desk and our production facilities to ensure customer specifications are clearly communicated and orders ship on schedule.

What We Are Looking For:

• B2B Sales Support & Customer Service Background: 2+ years of experience as a Sales Coordinator, Inside Sales Support Representative, B2B Customer Service Specialist, Account Coordinator, or Order Entry Specialist (experience in manufacturing, construction/building materials, or wholesale distribution is a major plus).
• Strong ERP & Computer Proficiency: Hands-on experience entering sales orders into enterprise ERP or CRM software (such as JD Edwards, SAP, NetSuite, Oracle, or AS400) alongside strong Microsoft Excel and Outlook skills.
• Polished Communication Skills: Ability to communicate clearly, professionally, and warmly over the phone and via email with corporate buyers, field sales reps, and internal leadership.
• Elite "Desk Stamina" & Attention to Detail: You genuinely enjoy a structured, heads-down desk role where high-volume 10-key order entry, accuracy, and catching small details are daily priorities.
• Long-Term Reliability: We pride ourselves on decades-long employee tenure. We are looking for a dependable professional who wants to plant roots in a stable, permanent corporate home.

Why Join Us?

• True Work-Life Balance: Strict Monday through Friday daytime schedule—no nights, weekends, or travel required.
• Unmatched Stability: Join a powerhouse American-made manufacturer with over 70 years of industry leadership and remarkably low turnover.
• Immediate Opportunity: We are interviewing immediately for candidates ready to step in and make an impact.