Service Coordinator: Expert Scheduling & Customer Care

Greatjob; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

Greatjob in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the service manager and team, ensuring exceptional customer service and efficient service execution.

You will coordinate technician schedules, process service orders, verify time entries, ensure accurate billing, and maintain records in ISM, CSD, and other systems while collaborating with internal teams to drive continuous improvement.

Qualifications

• Associate degree or technical certification preferred.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a strong focus on responsiveness and problem resolution.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.
• Ensure service orders are accurately billed and invoiced within established timelines.
• Communicate with customers regarding service requests, job updates, equipment status, and repair information.
• Monitor service activities to ensure jobs are progressing efficiently and customer expectations are met.
• Resolve customer account and order issues while collaborating with internal departments as needed.
• Maintain accurate records within ISM, CSD, and other business systems.
• Create and maintain customer, job site, preventive maintenance, and rental service records.
• Support inventory and purchasing activities, including obtaining vendor quotes, placing purchase orders, and monitoring stock levels.
• Track vendor deliveries, pricing updates, and backlog reports to ensure timely fulfillment of service needs.
• Develop and maintain supplier relationships for specialized products and services.
• Assist with BOM updates, capital projects, and other operational initiatives.
• Provide backup support to Operations Specialists, Warehouse Coordinators, and other team members as needed.
• Collaborate effectively across departments to support business objectives and continuous improvement efforts.
• Perform additional duties and projects as assigned.

Skills

Customer service

MS Office

ERP systems

Work order management

Time management

Education

Associate degree or technical certification

Tools

Infor CSD

ISM

Job description

Greatjob in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the service manager and team, ensuring exceptional customer service and efficient service execution.

You will coordinate technician schedules, process service orders, verify time entries, ensure accurate billing, and maintain records in ISM, CSD, and other systems while collaborating with internal teams to drive continuous improvement.