Service Operations Lead: Dispatch & Customer Care

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) with company match

Flexible base pay based on experience

Job summary

A well-established service company in Houston is seeking a Service Coordinator to lead and support a team of technicians. Responsibilities include coordinating schedules, managing work orders, and ensuring excellent customer interactions. The ideal candidate has over 5 years of relevant experience, strong computer skills, and a team-oriented mindset. This direct hire position offers competitive compensation and benefits, including medical insurance and 401(k) options.

Qualifications

• 5+ years of experience in a Service Coordinator or Dispatcher role within a service-related industry.
• Must have experience leading or mentoring service or dispatching teams.
• Strong computer proficiency is required.

Responsibilities

• Coordinate and dispatch a team of technicians efficiently.
• Manage daily work orders and update customers on service status.
• Maintain detailed service records and customer notes.

Skills

Leadership or mentoring experience

Customer focus

Problem-solving skills

Multitasking in a high-volume environment

Strong communication

Tools

Microsoft Office

NetSuite

Job description

A well-established service company in Houston is seeking a Service Coordinator to lead and support a team of technicians. Responsibilities include coordinating schedules, managing work orders, and ensuring excellent customer interactions. The ideal candidate has over 5 years of relevant experience, strong computer skills, and a team-oriented mindset. This direct hire position offers competitive compensation and benefits, including medical insurance and 401(k) options.