Hybrid Field Service Scheduler & Coordinator

Atlas Copco; Houston (TX); Hybrid; USD 60.000 - 72.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Zusammenfassung

Atlas Copco in Houston, TX is seeking a Service Coordinator to schedule field service installations and manage coordination between customers, technicians, and the Service Manager. The role emphasizes securing purchase orders, maintaining service orders in SAP, and providing timely updates to customers.

The ideal candidate has at least two years in service coordination, strong communication skills, and proficiency in Microsoft Office; SAP experience is a plus.

Qualifikationen

• Minimum of two years of service coordination and/or dispatch experience.
• High School diploma; some college preferred.
• Proficient in Microsoft Office; SAP experience preferred; strong communication and organizational skills.

Aufgaben

• Service Administration (60%) – Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orders needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis
• Service Scheduling (40%) – Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Kenntnisse

Independent work

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

MS Office (Word & Excel)

SAP experience

Contract planning

Mechanical knowledge

Ausbildung

High School diploma

Some college preferred

Tools

SAP

Jobbeschreibung

Atlas Copco in Houston, TX is seeking a Service Coordinator to schedule field service installations and manage coordination between customers, technicians, and the Service Manager. The role emphasizes securing purchase orders, maintaining service orders in SAP, and providing timely updates to customers.

The ideal candidate has at least two years in service coordination, strong communication skills, and proficiency in Microsoft Office; SAP experience is a plus.