Service Coordinator

Fs Compression; Houston (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Fs Compression in Houston is seeking a Service Coordinator to provide administrative support to the Service department and to coordinate field service activities.

You will schedule technicians, process warranty claims and returns, manage training logistics, assist in payments, and generate reports while maintaining a safe work environment. This role requires strong organization, communication, and cross-department collaboration.

Qualifications

• Experience coordinating field service activities and service technicians time jobs.
• Experience handling warranty claims and returns.
• Experience managing training program logistics.
• Ability to collect payments and prepare reports.
• Multitasking and strong time management in a fast-paced environment.

Responsabilités

• Schedules service personnel for field assignments and coordinates related logistics.
• Processes warranty claims from distributors with accuracy and PO initiation.
• Coordinates disposition of returned material (RMA) and expedites processing.
• Handles logistics for training programs and related activities.
• Assists in collections and preparation of required reports and correspondence.
• Maintains a safe, clean working environment and adheres to safety policies.
• Performs other duties as assigned by management.

Connaissances

Customer service focus

Communication skills

Time management

Multi-tasking

Logistics coordination

Detail oriented

Organizational skills

Problem solving

Independent work

Microsoft Office 365

SAP experience

Spanish language

Formation

Associates degree or equivalent

Outils

Microsoft Office 365

SAP

Description du poste

Service Coordinator

Department: Manufacturing/Operations/Service

Employment Type: Full Time

Location: Houston

Description

This position provides administrative support for the Service department and is responsible for the coordination, monitoring and improvement of field service activities. This position primarily oversees and processes Service Technician time jobs. This position also handles logistics of training programs, warranty claims, returns, and assists in the collection of payments. This position requires multi-tasking and timely completion of tasks in coordination and collaboration with others.

Key Responsibilities

• Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow through with customers
• Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
• Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report
• Handles logistics associated with training programs
• Assists in the collection of payments
• Performs required administrative tasks; prepares all required reports and correspondence
• Maintains a safe, clean working environment
• Performs other related duties as assigned by management

Supervisory Responsibilities: This position has no supervisory responsibility.

Skills, Knowledge and Expertise

• Strong understanding of how to create highly satisfied customer
• Firm commitment to excellence and high standards
• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
• Interpersonal savvy; able to collaborate and work closely with other departments and leadership
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities
• Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
• Self-motivated, resourceful and adaptable; able to work independently within team focused environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgement skills with the ability to make timely and sound decisions
• Excellent problem resolution and consultative skills
• Ability to follow established policies and procedures with a safety-first attitude
• Broad level of safety, health and environmental rules and regulations, policies and procedures
• Proficient with Microsoft Office 365 software; SAP experience preferred
• Fluent in Spanish is a plus

Education: Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.