Service Coordinator

FS-Compression; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FS-Compression in Houston, TX is seeking an Administrative Support specialist for the Service department. You will coordinate field service activities, manage service technician time jobs, and handle logistics for training programs, warranty claims, returns, and payments.

This role requires multitasking, strong communications, and attention to detail. Proficiency with Microsoft Office 365 and SAP is preferred; Spanish language skills are a plus.

Qualifications

• AA or equivalent; two-year college or technical school
• Experience in administrative support or coordination roles is advantageous
• Familiarity with service departments and warranty processing helpful

Responsibilities

• Schedules service personnel for field assignments and coordinates logistics
• Processes warranty claims and ensures information accuracy
• Coordinates disposition of returned material (RMA) and issues status reports
• Assists in logistics for training programs
• Supports collection of payments and related administrative tasks
• Prepares reports and correspondence
• Maintains a safe, clean working environment
• Performs other duties as assigned by management

Skills

Customer service mindset

Communications skills

Interpersonal skills

Time management

Multi-tasking

Detail oriented

Team collaboration

Problem resolution

Safety-first attitude

Education

Associate degree

Tools

Microsoft Office 365

SAP

Job description

Department: Manufacturing/Operations/Service

Location: Houston

Description

This position provides administrative support for the Service department and is responsible for the coordination, monitoring and improvement of field service activities. This position primarily oversees and processes Service Technician time jobs. This position also handles logistics of training programs, warranty claims, returns, and assists in the collection of payments. This position requires multi-tasking and timely completion of tasks in coordination and collaboration with others.

Key Responsibilities

• Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow through with customers
• Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
• Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report
• Handles logistics associated with training programs
• Assists in the collection of payments
• Performs required administrative tasks; prepares all required reports and correspondence
• Maintains a safe, clean working environment
• Performs other related duties as assigned by management

Supervisory Responsibilities

This position has no supervisory responsibility.

Skills, Knowledge and Expertise

• Strong understanding of how to create highly satisfied customer
• Firm commitment to excellence and high standards
• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
• Interpersonal savvy; able to collaborate and work closely with other departments and leadership
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities
• Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
• Self-motivated, resourceful and adaptable; able to work independently within team focused environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgement skills with the ability to make timely and sound decisions
• Excellent problem resolution and consultative skills
• Ability to follow established policies and procedures with a safety-first attitude
• Broad level of safety, health and environmental rules and regulations, policies and procedures
• Proficient with Microsoft Office 365 software; SAP experience preferred
• Fluent in Spanish is a plus

Education

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.