Service Coordinator: Dispatch, Scheduling & Client Care

Convergint-4; Wichita (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

13 days PTO

Vehicle reimbursement

Company vehicle

Life insurance & disability

Job summary

Convergint is seeking a Service Coordinator to join our team in a full-time capacity. You will manage service dispatch, track calls, and create work orders while ensuring accuracy in scheduling and documentation.

The role emphasizes customer-focused support and strong administrative skills within a collaborative environment. Candidates should have exceptional communication, solid MS Office skills, and the ability to juggle multiple tasks in a fast-paced setting.

Qualifications

• Exceptional telephone and personal customer service skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Basic financial knowledge including accounts payable/receivable and purchase orders.
• Strong organizational skills with multitasking ability.
• Flexible to changing priorities in a dynamic environment.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes.
• Creates and dispatches work orders in iCare for scheduling of planned maintenance and service.
• Attends weekly planning sessions and reconciles service paperwork; enters weekly timesheets.
• Monitors subcontractor pricing and processes invoicing.
• Administers check in/checkout of Technicians and maintains safety compliance.
• Maintains and updates customer service binders to maximize satisfaction.

Skills

Customer service

Communication

Organizational skills

Multitasking

Adaptability

Education

College degree

Trade school

Tools

Microsoft Outlook

Excel

Word

Job description

Convergint is seeking a Service Coordinator to join our team in a full-time capacity. You will manage service dispatch, track calls, and create work orders while ensuring accuracy in scheduling and documentation.

The role emphasizes customer-focused support and strong administrative skills within a collaborative environment. Candidates should have exceptional communication, solid MS Office skills, and the ability to juggle multiple tasks in a fast-paced setting.