Service Coordinator: Dispatch, Scheduling & Customer Success

Convergint-4; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Vehicle reimbursement plan or company车

Job summary

Convergint is seeking a full-time Service Coordinator to join our Lenexa/Overland Park team. You will handle service dispatching, schedule calls, manage work orders in iCare, and support technicians and customers with a focus on quality and safety.

You will build strong relationships, maintain accurate records in Spectrum, and assist with administrative tasks while contributing to Convergint’s culture of service excellence and teamwork.

Qualifications

• Exceptional telephone and personal customer service skills.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills - understanding basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required.
• Creates and dispatches work orders in iCare for scheduling of planned maintenance and service.
• Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
• Monitors and follows up on subcontractor pricing; processes and approves invoicing.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Organization

Communication

Education

College degree, trade school or equivalent experience

Tools

iCare

Spectrum

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Convergint is seeking a full-time Service Coordinator to join our Lenexa/Overland Park team. You will handle service dispatching, schedule calls, manage work orders in iCare, and support technicians and customers with a focus on quality and safety.

You will build strong relationships, maintain accurate records in Spectrum, and assist with administrative tasks while contributing to Convergint’s culture of service excellence and teamwork.