Maintenance Service Scheduler & Client Liaison

Sabah International; United States; On-site; USD 42,000 - 46,000; Full time

Job summary

Sciens Building Solutions is seeking a Service Coordinator to manage scheduling of preventive maintenance and emergency calls, ensuring high customer satisfaction and a professional image. You will field customer inquiries, dispatch technicians, and track work orders, invoices, and contract details to keep operations running smoothly.

Ideal candidates have 2–5 years in customer service, strong organizational skills, and the ability to multi-task under pressure.

Qualifications

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Answer calls from customers and dispatch technicians as required.
• Generate and monitor service department correspondence and analyze completed work orders.
• Assist with accurate pricing of labor and/or materials as dictated by contracts.
• Prepare subcontract work orders for invoicing, including test reports and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in databases (inspections, contracts, sites, names/addresses).
• Dispatch appropriate technicians based on site/project requirements.
• Generate and maintain daily/weekly/monthly schedules and handle trouble calls, PMs, vacations, and subcontractor scheduling.
• Prepare and process work orders and invoices; acquire purchase orders when needed.
• Communicate effectively with customers and follow up on inquiries.
• Coordinate service requirements with other departments to ensure excellent customer service.

Skills

Customer service

Organization

Multitasking

Calm under pressure

Decision making

Communication

Positive attitude

Customer-focused

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator to manage scheduling of preventive maintenance and emergency calls, ensuring high customer satisfaction and a professional image. You will field customer inquiries, dispatch technicians, and track work orders, invoices, and contract details to keep operations running smoothly.

Ideal candidates have 2–5 years in customer service, strong organizational skills, and the ability to multi-task under pressure.