Service Inspections & Dispatch Coordinator

Sciens Building Solutions; Jurupa Valley (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) matching

Disability insurance

Health, dental, and vision plans

Life insurance

Professional development

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Coordinator to manage scheduling, dispatch, and customer communications for our service department. You will handle preventative maintenance inspections and emergency calls, ensuring timely responses and accurate documentation.

You will coordinate with technicians, prepare quotes and invoices, and maintain customer data across systems, while delivering exceptional service and supporting departmental objectives.

Qualifications

• High school diploma or equivalent.
• 2–5 years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision-making skills and practical judgment.
• Ability to encourage and motivate people with a positive attitude.
• Computer literate: working knowledge of MS Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Answer calls from customers and dispatch technicians as needed.
• Prepare and process work orders and invoices; obtain purchase orders as required.
• Update and maintain customer information in databases and track service dates.
• Coordinate service requirements with other departments to ensure effective service.

Skills

Organizational skills

Multi-tasking

Customer service

Decision making

Calm under pressure

Positive attitude

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator to manage scheduling, dispatch, and customer communications for our service department. You will handle preventative maintenance inspections and emergency calls, ensuring timely responses and accurate documentation.

You will coordinate with technicians, prepare quotes and invoices, and maintain customer data across systems, while delivering exceptional service and supporting departmental objectives.