Service Coordinator: Dispatch & Customer Care

Convergint; Carrollton (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off starting at 13 days per

Life Insurance

Job summary

Convergint is seeking a full-time Service Coordinator to join our team in Carrollton, TX. You will manage dispatch, scheduling, and communication with customers and technicians, while supporting multiple service areas and maintaining accurate records.

The role emphasizes customer service excellence, organizational efficiency, and adherence to safety policies. A college degree or equivalent experience is preferred, with opportunities for growth in a collaborative, equal-opportunity environment.

Qualifications

• Exceptional telephone and personal customer service skills.
• Strong Microsoft Outlook, Excel and Word proficiency.
• Basic financial knowledge (receivables/payables, POs, work orders).
• Solid organizational skills with ability to manage multiple projects.

Responsibilities

• Handle incoming calls including service dispatching and scheduling of visits.
• Create and dispatch work orders; schedule planned maintenance. Maintains service paperwork.
• Monitor subcontractor pricing; process invoicing and payments.
• Administer badge/training and safety policy compliance for technicians.
• Provide administrative overflow support and maintain customer service binders.

Skills

Customer service

Multitasking

Organizational skills

Communication

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to join our team in Carrollton, TX. You will manage dispatch, scheduling, and communication with customers and technicians, while supporting multiple service areas and maintaining accurate records.

The role emphasizes customer service excellence, organizational efficiency, and adherence to safety policies. A college degree or equivalent experience is preferred, with opportunities for growth in a collaborative, equal-opportunity environment.