Service Coordinator: Dispatch & Customer Care

Convergint; Virginia; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life Insurance

401K Matching Plan

Tuition reimbursement

Paid Holidays

Job summary

Convergint is seeking a Service Coordinator to join our growth-driven culture. You will handle service dispatches, scheduling, and site updates while supporting a dynamic team. You will manage work orders in iCare and Spectrum, ensuring accurate data entry and timely communication with customers and contractors.

The role requires strong organizational skills, the ability to work under pressure, and proficiency in Outlook, Excel and Word. A college degree or equivalent experience is preferred.

Qualifications

• Strong customer service and communication skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• College degree or equivalent experience.

Responsibilities

• Handle incoming calls, dispatch service, track and schedule calls.
• Enter and modify sites, maintain service paperwork and time sheets.
• Create and dispatch work orders in iCare; process Spectrum orders.

Skills

Customer service

MS Outlook

Excel

Organizational skills

Adaptability

Education

College degree or equivalent

Tools

iCare

Spectrum

Job description

Convergint is seeking a Service Coordinator to join our growth-driven culture. You will handle service dispatches, scheduling, and site updates while supporting a dynamic team. You will manage work orders in iCare and Spectrum, ensuring accurate data entry and timely communication with customers and contractors.

The role requires strong organizational skills, the ability to work under pressure, and proficiency in Outlook, Excel and Word. A college degree or equivalent experience is preferred.