Dynamic Service Coordinator: Dispatch, Scheduling & Support

Convergint; Blaine (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint is seeking a full-time Service Coordinator to join a dynamic team. You will handle service dispatches, scheduling, and customer inquiries while supporting daily administration and maintenance of work orders in Spectrum/iCare.

The role emphasizes outstanding customer service, teamwork, and adherence to safety policies. You will collaborate with Supervisors and Technicians, manage CRM and financial basics, and contribute to ongoing process improvements.

Qualifications

• Exceptional telephone and personal customer service skills.
• Solid organizational skills and ability to handle multiple projects.
• Basic financial knowledge and ability to understand basic financials.
• Ability to adapt to changing priorities in a dynamic environment.

Responsibilities

• Handle incoming calls including service dispatching, scheduling, and inquiries.
• Create and dispatch work orders for planned maintenance and service.
• Enter and manage time sheets, invoices, and service paperwork.
• Monitor subcontractor pricing and assist with invoicing processes.
• Provide administrative support and contribute to customer satisfaction.

Skills

Customer service

Multitasking

Adaptability

Financial basics

Organizational skills

Education

College degree / trade school

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to join a dynamic team. You will handle service dispatches, scheduling, and customer inquiries while supporting daily administration and maintenance of work orders in Spectrum/iCare.

The role emphasizes outstanding customer service, teamwork, and adherence to safety policies. You will collaborate with Supervisors and Technicians, manage CRM and financial basics, and contribute to ongoing process improvements.