Dynamic Service Coordinator - Dispatch & Customer Care

Convergint; Duluth (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off–

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Service Coordinator in Duluth, GA to join our customer-focused team. You will handle service dispatching, schedule calls, enter work orders in iCare, track status and support technicians while maintaining accurate records and customer communication.

You’ll work in a collaborative culture that values integrity, growth, and accountability. The role requires strong MS Office skills, good time management, and the ability to adapt to changing priorities in a

Qualifications

• Excellent telephone and customer service skills.
• Proficiency with Microsoft Outlook, Excel and Word.
• Basic financial concepts such as AR/AP and PO management.
• Strong organizational skills and ability to multitask.
• Ability to adapt to changing priorities in a dynamic environment.

Responsibilities

• Handle incoming customer calls including service dispatch and scheduling.
• Create and dispatch work orders in iCare for planned maintenance.
• Maintain weekly planning, time sheets and service paperwork.
• Process subcontractor pricing and approve invoicing.
• Administer check in/checkout for technicians and maintain safety logs.
• Update Spectrum maintenance data and maintain customer binders.

Skills

Customer service

MS Outlook

MS Excel

MS Word

Financial basics

Organizational skills

Flexibility

Education

College degree or equivalent

Tools

iCare

Spectrum

Job description

Convergint is seeking a full-time Service Coordinator in Duluth, GA to join our customer-focused team. You will handle service dispatching, schedule calls, enter work orders in iCare, track status and support technicians while maintaining accurate records and customer communication.

You’ll work in a collaborative culture that values integrity, growth, and accountability. The role requires strong MS Office skills, good time management, and the ability to adapt to changing priorities in a