Service Coordinator – Customer Care & Repair Planning

Cummins Inc; Odessa (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Cummins Inc. is seeking a customer-focused Service Coordinator at our Odessa, Texas location. You’ll act as the primary contact for customers, develop repair plans, quotes, and work orders, and coordinate scheduling with the service team to ensure timely and accurate service.

The role emphasizes strong communication, problem-solving, and documentation in service management systems, with on-site responsibilities and a focus on customer satisfaction.

Formación

• Requires technical trade school/ certification or equivalent experience.
• Proven ability to analyze customer needs and develop repair plans.
• Experience with diagnostic tools and service documentation in a shop/branch setting.

Responsabilidades

• Serve as primary contact with customers via phone or in person.
• Develop repair plans, schedules, and quotes; open work orders and provide status updates.
• Schedule jobs with Supervisors/Team Leads and ensure proper documentation for invoices and payments.
• Maintain positive relationships with key customers and resolve warranty or charge issues.

Conocimientos

Customer focus

Communicates effectively

Directs work

Instills trust

Diagnostics application

Educación

Technical trade school diploma or certification

Herramientas

Electronic Service Tool

Service management system

Descripción del empleo

Cummins Inc. is seeking a customer-focused Service Coordinator at our Odessa, Texas location. You’ll act as the primary contact for customers, develop repair plans, quotes, and work orders, and coordinate scheduling with the service team to ensure timely and accurate service.

The role emphasizes strong communication, problem-solving, and documentation in service management systems, with on-site responsibilities and a focus on customer satisfaction.