Onsite Service Coordinator – Customer Center

Ingersoll Rand; Omaha (NE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center in Omaha. The role schedules preventive maintenance and repairs, coordinates parts and service orders, and delivers responsive, professional service to industrial customers with compressed‑air equipment.

Working closely with Service, Sales, and Operations, you will ensure technicians have the information, parts, and scheduling support needed to meet customer needs, while maintaining accurate records and enabling

Qualifications

• High school diploma or GED required.
• Two to three years of customer service or related experience preferred.

Responsibilities

• Answer incoming service calls and schedule technicians for maintenance and repairs.
• Provide timely updates to customers and internal teams.
• Coordinate parts, invoices, and service orders from request to invoicing.
• Maintain accurate service records and documentation.

Skills

Customer service

Organization

Communication

Problem solving

Attention to detail

Cross‑functional collaboration

Initiative & accountability

Adaptability

Education

High school diploma or GED

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Salesforce

Mobile devices

Job description

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center in Omaha. The role schedules preventive maintenance and repairs, coordinates parts and service orders, and delivers responsive, professional service to industrial customers with compressed‑air equipment.

Working closely with Service, Sales, and Operations, you will ensure technicians have the information, parts, and scheduling support needed to meet customer needs, while maintaining accurate records and enabling