Service Coordinator: Scheduling, Quotes & Customer Care

Ingersoll Rand; Omaha (NE); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan with company match

Paid time off

Employee stock program

Descripción de la vacante

Ingersoll Rand in Omaha, NE is seeking a Service Coordinator to support the Customer Center by coordinating service technicians and delivering responsive customer service to industrial customers with compressed-air equipment. You will schedule preventive maintenance, manage service orders, and communicate service updates to ensure timely invoicing and customer satisfaction.

Working with Service, Sales, and Operations, you will ensure technicians have parts, information, and scheduling support to

Formación

• High school diploma or GED.
• 2–3 years of customer service or related experience.
• Customer-facing experience, including part-time work; candidates beginning their careers are encouraged to apply.
• Experience coordinating service appointments, dispatching technicians, processing orders, or supporting parts and inventory operations.
• Familiarity with mechanical or electrical systems.
• Proficiency with Microsoft Office and mobile devices.
• Experience with Salesforce or similar business systems.
• Forklift certification. Certification and training can be provided after hire.

Responsabilidades

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs, balancing customer needs, technician availability, and operating efficiency.
• Communicate with customers, technicians, Sales, and management to provide timely updates and resolve service concerns.
• Coordinate technical support and elevate issues to the appropriate resources.
• Generate and follow up on service quotes, identifying additional customer needs and business opportunities.
• Maintain accurate service requests, work orders, purchase orders, and supporting documentation.
• Ensure timely and accurate invoicing.
• Order and receive parts for service jobs, monitor shipping and receiving, and coordinate warranty claims and factory returns.
• Track service inventory and rental equipment, including location, availability, and repair status.
• Follow environmental, health, safety, and operational requirements; support audits and Sarbanes-Oxley compliance.
• Collaborate with teammates and share information to support consistent customer service and efficient operations.

Conocimientos

Customer Service

Organization & Time Management

Communication

Problem Solving

Attention to Detail

Cross-Functional Collaboration

Initiative & Accountability

Adaptability

Educación

High School diploma or GED

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

Ingersoll Rand in Omaha, NE is seeking a Service Coordinator to support the Customer Center by coordinating service technicians and delivering responsive customer service to industrial customers with compressed-air equipment. You will schedule preventive maintenance, manage service orders, and communicate service updates to ensure timely invoicing and customer satisfaction.

Working with Service, Sales, and Operations, you will ensure technicians have parts, information, and scheduling support to