On-Site Service & Repair Coordinator

Cummins; Odessa (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Cummins Inc. in Odessa, TX seeks a customer-focused service professional to act as the primary contact for customers at the branch, promoting quality service.

You will analyze customer needs, prepare repair plans, quote work, schedule tasks, and keep customers informed on repair status while ensuring warranty and service documentation.

Join a team focused on delivering trusted solutions, maintaining strong relationships, and driving workshop productivity.

Qualifications

• Technical trade school/ vocational diploma or certification or equivalent experience required.
• Export controls or sanctions compliance licensing may apply.
• Requires significant and/or in-depth knowledge obtained through specialized training.

Responsibilities

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gather pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work.
• Creates complex work orders including diagnostic plans, quotes and repair plans by determining repair length based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explains charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Skills

Customer focus

Communicates effectively

Directs work

Instills trust

Diagnostics understanding

Problem solving

Education

Technical trade school/ vocational diploma or certification or equivalent experience

Tools

Electronic Service Tools

Diagnostic software

Service management systems

Job description

Cummins Inc. in Odessa, TX seeks a customer-focused service professional to act as the primary contact for customers at the branch, promoting quality service.

You will analyze customer needs, prepare repair plans, quote work, schedule tasks, and keep customers informed on repair status while ensuring warranty and service documentation.

Join a team focused on delivering trusted solutions, maintaining strong relationships, and driving workshop productivity.