Service & Parts Coordination Specialist

U.S. Xpress, Inc.; New Caney (TX); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching

Employee Stock Purchase Plan

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Accidental Death/Dismemberment

Paid Parental Leave

Job summary

U.S. Xpress, Inc. is seeking a Service Coordinator in Texas to manage repair orders, parts fulfillment, and driver communication. You will coordinate schedules, estimates, authorizations, and follow through on service needs in a fast-paced shop environment.

The role emphasizes accuracy, organization, and proactive problem solving, with on-site responsibilities and routine collaboration with supervisors and drivers to ensure smooth operations.

Qualifications

• 1+ year in a similar service coordinator position.
• Experience in parts management or shop support is preferred.
• Experience in Transportation/Logistics is a plus.

Responsibilities

• Generate, monitor, and close repair orders with accuracy and complete documentation.
• Coordinate service appointments, estimates, authorizations, and communications.
• Provide timely updates to drivers on repair status and service needs.
• Monitor progress and resolve delays related to parts or orders.
• Issue parts to technicians and record transactions to repair orders.
• Receive, stock, and organize parts shipments; maintain an orderly work environment.
• Maintain service files, bulletins, and department records for reference.
• Provide coverage and support for department files and workflow.

Skills

Strong organizational skills

Excellent communication

Customer service

Multitasking

Basic computer skills

English comprehension

Problem solving

Cross-medium communication

Education

High school diploma or GED

Job description

U.S. Xpress, Inc. is seeking a Service Coordinator in Texas to manage repair orders, parts fulfillment, and driver communication. You will coordinate schedules, estimates, authorizations, and follow through on service needs in a fast-paced shop environment.

The role emphasizes accuracy, organization, and proactive problem solving, with on-site responsibilities and routine collaboration with supervisors and drivers to ensure smooth operations.