Service Operations Supervisor

Cummins; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation Package

On-site with Flexibility

Job summary

Cummins Inc. is seeking a Service Supervisor for the Round Rock, TX area. You will lead Service Technicians and Team Leaders, ensure efficient schedules, and align repair plans with customer quotes for high-quality outcomes.

You will drive safety, coaching, and process improvements while maintaining exceptional customer service and warranty issue resolution. This exempt, on-site role includes relocation benefits where applicable and a strong emphasis on teamwork.

Qualifications

• Degree in a relevant discipline or equivalent experience.
• Licensing may be required for export controls or sanctions regulations.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

Skills

Financial acumen

Communication skills

Customer focus

Team leadership

Accountability

Conflict management

Diagnostics

Electronic tools

Safety mindset

Customer ownership

Supervisory experience

Education

College/university degree or equivalent

Tools

Electronic service tools

Job description

Cummins Inc. is seeking a Service Supervisor for the Round Rock, TX area. You will lead Service Technicians and Team Leaders, ensure efficient schedules, and align repair plans with customer quotes for high-quality outcomes.

You will drive safety, coaching, and process improvements while maintaining exceptional customer service and warranty issue resolution. This exempt, on-site role includes relocation benefits where applicable and a strong emphasis on teamwork.