Service Coordinator: Create WOW Experiences (In-Office)

DBS Residential Solutions; Lakewood Township (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Paid holidays

Ongoing training and professional dev.

Career advancement opportunities

Life insurance

Health Savings Account

Paid training

Fun company culture

Job summary

DBS Residential Solutions is seeking a friendly, organized Service Coordinator in Duluth, MN to support the Service Team and keep calendars full. You will handle customer questions, coordinate appointments, and ensure a seamless experience from first call through completion.

This full-time, in-office role offers paid training, competitive hourly pay, and opportunities for bonuses. Spanish-speaking candidates are encouraged to apply and grow with our team.

Qualifications

• Previous customer service experience is required.
• Call-center, scheduling, or data-entry experience is preferred.
• Experience handling difficult conversations or de-escalating customer concerns is a plus.
• Spanish-speaking applicants are encouraged to apply.

Responsibilities

• Answer incoming calls from service customers.
• Make outbound calls using an established call queue.
• Schedule service appointments and keep technician calendars full and organized.
• Help customers troubleshoot concerns and determine the appropriate next step.
• Respond to questions with patience, empathy, and professionalism.
• Calmly assist customers who may be frustrated or concerned.
• Maintain accurate customer information, appointment details, and service records.
• Communicate schedule updates with customers and members of the Service Team.
• Provide support to other departments when needed.
• Serve as a guardian of our reputation by creating a remarkable “WOW” experience during every interaction.

Skills

Customer service

Call-center experience

Scheduling

Data-entry

Spanish-speaking

Job description

DBS Residential Solutions is seeking a friendly, organized Service Coordinator in Duluth, MN to support the Service Team and keep calendars full. You will handle customer questions, coordinate appointments, and ensure a seamless experience from first call through completion.

This full-time, in-office role offers paid training, competitive hourly pay, and opportunities for bonuses. Spanish-speaking candidates are encouraged to apply and grow with our team.