Service Coordinator

MTM LLC; West Springfield (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A customer service provider is looking for a dedicated Call Center Representative in West Springfield, Massachusetts. The successful candidate will serve as the first point of contact for customers, providing exceptional service and support. This role requires effective communication, problem-solving skills, and previous experience in customer service. The position is full-time, located in-person, and values bilingual proficiency in English and Spanish. Competitive compensation is offered between $50,000.00 and $70,000.00 annually.

Qualifications

• Previous experience in customer service or call center environments is preferred.
• Bilingual or multilingual proficiency is an advantage.
• Excellent verbal communication skills.

Responsibilities

• Respond to incoming calls and inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.

Skills

Customer service experience

Bilingual (English and Spanish)

Analytical skills

Excellent verbal communication

Proficiency in call center software

Job description

Date posted: October 14, 2025

Pay: $50,000.00 - $70,000.00 per year

Job Summary

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Prior sales experience would be beneficial. Past customer service experience (retail, restaurants, etc) would also be helpful.

Duties

• Respond to incoming calls and inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.
• Maintain detailed records of customer interactions in our computerized system.
• Utilize medical terminology when addressing inquiries related to healthcare services.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to enhance service delivery and improve processes.
• Follow up on unresolved issues to ensure customer satisfaction.

Experience

• Previous experience in customer service or call center environments is preferred.
• Bilingual or multilingual proficiency, particularly in English and Spanish, is a significant advantage.
• Strong analytical skills to assess customer needs effectively.
• Excellent verbal communication skills with the ability to convey information clearly and concisely.
• Proficiency in using computers and call center software.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.

Job Type: Full-time

Work Location: In person