Service Coordinator

MTM LLC; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Richmond, Virginia is seeking a dedicated Call Center Representative. In this full-time role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication. Preferred qualifications include customer service or call center experience, with bilingual proficiency in English and Spanish being advantageous. The position requires strong analytical and verbal communication skills, as well as proficiency in relevant software.

Qualifications

• Previous experience in customer service or call center environments preferred.
• Strong analytical skills to assess customer needs effectively.
• Excellent verbal communication skills.

Responsibilities

• Respond to incoming calls and inquiries professionally.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.
• Maintain detailed records of customer interactions.

Skills

Customer service

Phone etiquette

Problem-solving

Bilingual proficiency (English and Spanish)

Tools

Call center software

Computer proficiency

Job description

Job description:

Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Prior sales experience would be beneficial. Past customer service experience (retail, restaurants, etc) would also be helpful.

Duties

• Respond to incoming calls and inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Analyze customer needs and offer appropriate solutions.
• Maintain detailed records of customer interactions in our computerized system.
• Utilize medical terminology when addressing inquiries related to healthcare services.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to enhance service delivery and improve processes.
• Follow up on unresolved issues to ensure customer satisfaction.

Experience

• Previous experience in customer service or call center environments is preferred.
• Bilingual or multilingual proficiency, particularly in English and Spanish, is a significant advantage.
• Strong analytical skills to assess customer needs effectively.
• Excellent verbal communication skills with the ability to convey information clearly and concisely.
• Proficiency in using computers and call center software.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.

Job Type: Full-time

Work Location: In person