Technical Service & Order Coordinator - Heavy Equipment

Relevant Solutions; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Relevant Industrial in Houston is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment and to achieve timely service and order fulfillment. You will work closely with customers and distributors to maintain smooth operations and effective communication.

With a focus on service quality, the role requires coordination with sales and management, maintaining technical documentation, and supporting growth initiatives while delivering

Qualifications

• High school diploma or equivalent.
• Five years of experience working within the heavy equipment industry.
• Three years of practical experience in customer service.
• One year of experience in the mining and construction industry.

Responsibilities

• Process general order intake functions and enter customer orders.
• Answer phone calls and emails from customers and distributors.
• Maintain and update technical documentation and resources; coordinate between customers, sales reps, and management.
• Track incoming shipments and back orders; assist with inquiries regarding stock, pricing, and availability.

Skills

Customer service

Communication

Problem solving

Inventory coordination

Order management

Education

High school diploma or equivalent

Job description

Relevant Industrial in Houston is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment and to achieve timely service and order fulfillment. You will work closely with customers and distributors to maintain smooth operations and effective communication.

With a focus on service quality, the role requires coordination with sales and management, maintaining technical documentation, and supporting growth initiatives while delivering