IT Service Coordinator for Client Delivery

ERGOS Technology Partners, Inc.; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ERGOS Technology Partners, Inc. is seeking an experienced Service Coordinator to support day-to-day POD operations in Houston, coordinating remote and onsite service delivery, procurement, and client communications.

The role requires strong organization, proactive communication, and the ability to identify issues before escalation. The ideal candidate will manage tickets, SLA performance, and cross‑team coordination, while providing administrative support to the client account team and ensuring

Qualifications

• High school diploma required; associate's degree or equivalent professional experience preferred.
• Experience in service coordination, dispatch, customer service, account support, or a similar operational role.
• Experience in managed IT services, IT services, or other service-delivery environments preferred.
• Strong organizational skills with ability to manage multiple priorities, deadlines, and follow-up items.
• Excellent written and verbal communication skills with clients and internal teams.
• Strong attention to detail and ability to follow requests through to completion.
• Comfortable prioritizing, coordinating resources, and escalating issues when appropriate.
• Ability to work independently while collaborating within a POD/team environment.
• Proficiency with Microsoft Office/M365; experience with PSA, ticketing, CRM, or service-management platforms preferred.

Responsibilities

• Monitor service boards and ticket queues to ensure requests progress according to SLAs.
• Coordinate and schedule remote and onsite service delivery based on client needs and resource availability.
• Assign and coordinate customer requests with technical resources.
• Track service requests from intake to completion and follow up on aging or stalled tickets.
• Identify risks or recurring issues and elevate as needed.
• Prioritize and coordinate workload across the POD to ensure urgent issues receive attention.
• Maintain clear ticket documentation, scheduling information, and client communications.
• Monitor client satisfaction and escalate concerns when needed.
• Provide operational support to the Client Account Team and assist with meeting preparation.
• Surface trends and risks to prevent service-delivery issues.

Skills

Organizational skills

Excellent communication

Multitasking

Team collaboration

Independent work

MS Office / MS 365

PSA / ticketing / CRM experience

Education

High school diploma

Associate's degree or equivalent preferred

Tools

Microsoft Office 365

PSA software

Ticketing systems

CRM software

Job description

ERGOS Technology Partners, Inc. is seeking an experienced Service Coordinator to support day-to-day POD operations in Houston, coordinating remote and onsite service delivery, procurement, and client communications.

The role requires strong organization, proactive communication, and the ability to identify issues before escalation. The ideal candidate will manage tickets, SLA performance, and cross‑team coordination, while providing administrative support to the client account team and ensuring