Service Coordinator

ACTION-Housing, Inc.; Hill (NH); On-site; USD 40,000 - 52,000; Full time

Job summary

ACTION-Housing, Inc. is Pittsburgh's largest non-profit housing developer dedicated to helping people live more self-sufficient lives. We seek a Service Coordinator to connect residents with health and supportive services to achieve maximum independence in living.

The role includes annual in-home needs assessments, development and execution of case management plans, and monthly follow-ups. You will maintain resident files, collaborate with the property manager, and forge links to social service

Qualifications

• High School Diploma required.
• Bachelor's degree in social work, Gerontology, Psychology or Counseling preferred.
• Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
• Demonstrated working knowledge of supportive services for senior citizens and non-elderly disabled.

Responsibilities

• The Service Coordinator links residents to health and supportive services that will enable the resident to achieve and maintain his/her maximum level of self-sufficiency in independent living.
• Performs an in-home general needs assessment for each resident on an annual basis.
• Develops and implements a general case management plan for each resident based on the needs assessment.
• Follows-up with residents on a monthly basis, or on the needs of the individual.
• Maintains an active file for each resident containing all information on social service needs.
• Works cooperatively with the property manager to address related issues.
• Performs resident services surveys of all tenants annually and develops programs responding to unmet needs.
• Works with the resident council to develop activities and programs beneficial to all residents.
• Establishes links with social service providers/volunteer/support groups.
• Handles all reporting responsibilities required by the HUD contract.

Job description

As Pittsburgh's largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we've assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

Job Summary

The Service Coordinator links residents to health and supportive services that will enable the resident to achieve and maintain his/her maximum level of self-sufficiency in independent living.

Essential Functions

• Performs an "in-home" general needs assessment for each resident on an annual basis.
• Develops and implements a general case management plan for each resident based on the needs assessment.
• Follows-up with residents where appropriate on monthly basis, or on the needs of the individual.
• Maintains an active file for each resident containing all information on social service needs.
• Works cooperatively with the property manager to address related issues.
• Performs resident services surveys of all tenants annually and develops programs responding to unmet needs.
• Works with the resident council to develop activities and programs beneficial to all residents.
• Establishes links with social service providers/volunteer/support groups.
• Handles all reporting responsibilities required by the HUD contract.

Job Requirements And Experience

• High School Diploma required. Bachelor's degree in social work, Gerontology, Psychology or Counseling preferred.
• Training in aging, elder, or disability services.
• Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
• Demonstrated working knowledge of supportive services for senior citizens and non-elderly disabled in the area.
• Demonstrated ability to advocate, organize, problem solve, and provide results for the elderly and disabled.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis.
• Local travel required.
• Periodic attendance at conferences.

ACTION-Housing, Inc. is an equal opportunity employer.