Resident Services Coordinator - Housing & Support

ACTION-Housing, Inc.; Squirrel Hill (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

ACTION-Housing, Inc. is seeking a Service Coordinator to connect residents with health and supportive services, enabling independence and self-sufficiency in housing programs.

The role emphasizes developing case management plans, ongoing resident follow-up, and collaboration with property management to address community needs in Western Pennsylvania. Strong advocacy and organizational skills are essential.

Qualifications

• Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
• Training in aging, elder, or disability services.
• Demonstrated ability to advocate, organize, problem solve, and provide results for the elderly and disabled.

Responsibilities

• Links residents to health and supportive services to enable self-sufficiency in independent living.
• Develops and implements a general case management plan for each resident based on needs assessment.
• Follows up with residents on a monthly basis or as needed.
• Maintains an active file for each resident with social service information.
• Works cooperatively with the property manager to address related issues.
• Performs resident services surveys and develops programs addressing unmet needs.
• Collaborates with resident council to plan beneficial activities.
• Establishes links with social service providers and volunteer groups.
• Handles reporting responsibilities required by HUD contract.

Skills

Two years’ experience

Education

High School Diploma

Bachelor’s degree in social work

Gerontology

Psychology

Counseling

Job description

ACTION-Housing, Inc. is seeking a Service Coordinator to connect residents with health and supportive services, enabling independence and self-sufficiency in housing programs.

The role emphasizes developing case management plans, ongoing resident follow-up, and collaboration with property management to address community needs in Western Pennsylvania. Strong advocacy and organizational skills are essential.