Housing Support Specialist

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

ACTION-Housing, Inc. in Pittsburgh, PA is seeking a Housing Support Specialist to evaluate applications for the Housing Stabilization Program, a role focused on helping residents avoid eviction and remain housed.

You will guide clients delinquent on rent, collect demographic and financial data, determine eligibility for rental assistance, and maintain accurate records for clients and landlords. Three years’ housing support experience or an Associate’s Degree with one year of related work is

Qualifications

• Three (3) years’ experience in housing support services.
• Associates degree holders with one year of relevant client services experience are eligible.
• Strong customer service and communication abilities are required.

Responsibilities

• Provide guidance to delinquent renters and help them access resources.
• Collect and record applicant data in designated databases.
• Review applications to determine rental assistance eligibility.
• Maintain accurate records for clients and landlords.
• Keep data and statistics updated and organized.
• Know all steps of the rental assistance program to assist at all stages.
• Perform additional duties as assigned.

Education

Associate’s Degree

Job description

Join us in serving the communities and residents of Western Pennsylvania

For nearly 65 years, ACTION-Housing has been a leader in developing and managing affordable housing and operates a wide range of social service programs throughout Western Pennsylvania.

Our mission is to empower people to build more secure and self-sufficient lives through the provision of decent, affordable housing, essential supportive services, asset building programs, and educational and employment opportunities.

ACTION-Housing is proud to offer competitive wages and benefits packages, along with career advancement opportunities. Join the 100+ staff members and you, too, can make a positive difference in the lives of Western Pennsylvania residents who are in most need.

Listed below are current open positions with ACTION-Housing, Inc.

Position:Housing Support Specialist

Location: Pittsburgh, PA

Job Id:331

# of Openings:1

As Pittsburgh’s largest non‑profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self‑sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

JOB SUMMARY

Responsible for evaluating client applications for the Housing Stabilization Program, which aims to help individuals avoid eviction and maintain their current housing.

ESSENTIAL FUNCTIONS

• Provide guidance and support to clients who are delinquent on rent, helping them understand available resources and next steps.
• Collect and record applicant demographic information, landlord banking and tax details, outstanding rent amounts, and other required data in designated databases.
• Review and assess client applications to determine qualification for rental assistance funding.
• Maintain accurate and up‑to‑date records for clients and landlords.
• Ensure current data and statistical information related to clients is consistently updated and organized.
• Maintain comprehensive knowledge of all steps within the rental assistance program to provide support across all stages as needed.
• Additional duties as assigned.

EDUCATION AND EXPERIENCE

• Three (3) years’ experience in housing support services required OR an Associate’s Degree with one (1) year of relevant client services experience.

REQUIRED SKILLS & ABILITIES

• Demonstrates strong customer service abilities, including effective communication and professional phone interaction.
• Possesses working knowledge of landlord/tenant relationships and related housing dynamics.
• Proven ability to build rapport, collaborate with partners, conduct outreach, and engage individuals from diverse backgrounds.
• Counseling or social work experience is highly beneficial.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• General office environment.
• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis.

EQUAL OPPORTUNITY STATEMENT

ACTION-Housing, Inc. is an equal opportunity employer.