Service Coordinator

ACTION-Housing, Inc.; Squirrel Hill (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

ACTION-Housing, Inc. is seeking a Service Coordinator to connect residents with health and supportive services, enabling independence and self-sufficiency in housing programs.

The role emphasizes developing case management plans, ongoing resident follow-up, and collaboration with property management to address community needs in Western Pennsylvania. Strong advocacy and organizational skills are essential.

Qualifications

• Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
• Training in aging, elder, or disability services.
• Demonstrated ability to advocate, organize, problem solve, and provide results for the elderly and disabled.

Responsibilities

• Links residents to health and supportive services to enable self-sufficiency in independent living.
• Develops and implements a general case management plan for each resident based on needs assessment.
• Follows up with residents on a monthly basis or as needed.
• Maintains an active file for each resident with social service information.
• Works cooperatively with the property manager to address related issues.
• Performs resident services surveys and develops programs addressing unmet needs.
• Collaborates with resident council to plan beneficial activities.
• Establishes links with social service providers and volunteer groups.
• Handles reporting responsibilities required by HUD contract.

Skills

Two years’ experience

Education

High School Diploma

Bachelor’s degree in social work

Gerontology

Psychology

Counseling

Job description

Join us in serving the communities and residents of Western Pennsylvania

For nearly 65 years, ACTION-Housing has been a leader in developing and managing affordable housing and operates a wide range of social service programs throughout Western Pennsylvania.

Our mission is to empower people to build more secure and self-sufficient lives through the provision of decent, affordable housing, essential supportive services, asset building programs, and educational and employment opportunities.

ACTION-Housing is proud to offer competitive wages and benefits packages, along with career advancement opportunities. Join the 100+ staff members and you, too, can make a positive difference in the lives of Western Pennsylvania residents who are in most need.

Listed below are current open positions with ACTION-Housing, Inc.

Location: Squirrel Hill, PA

Job Id:332

# of Openings:1

As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

JOB SUMMARY

The Service Coordinator links residents to health and supportive services that will enable the resident to achieve and maintain his/her maximum level of self-sufficiency in independent living.

ESSENTIAL FUNCTIONS

• Performs an “in-home” general needs assessment for each resident on an annual basis.
• Develops and implements a general case management plan for each resident based on the needs assessment.
• Follows-up with residents where appropriate on monthly basis, or on the needs of the individual.
• Maintains an active file for each resident containing all information on social service needs.
• Works cooperatively with the property manager to address related issues.
• Performs resident services surveys of all tenants annually and develops programs responding to unmet needs.
• Works with the resident council to develop activities and programs beneficial to all residents.
• Establishes links with social service providers/volunteer/support groups.
• Handles all reporting responsibilities required by the HUD contract.

JOB REQUIREMENTS AND EXPERIENCE

• High School Diploma required. Bachelor’s degree in social work, Gerontology, Psychology or Counseling preferred.
• Training in aging, elder, or disability services.
• Two years’ experience in social service delivery with senior citizens and non-elderly disabled.
• Demonstrated working knowledge of supportive services for senior citizens and non-elderly disabled in the area.
• Demonstrated ability to advocate, organize, problem solve, and provide results for the elderly and disabled.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis.
• Local travel required.
• Periodic attendance at conferences.

EQUAL OPPORTUNITY STATEMENT

ACTION-Housing, Inc. is an equal opportunity employer.