Case Manager

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

ACTION-Housing, Inc. in Pittsburgh, PA seeks a Case Manager to support Rapid Re-Housing and Permanent Supportive Housing programs, helping youth move toward self-sufficiency and permanent housing.

The role requires a Bachelor’s Degree in Social Services (preferred) and prior youth experience. You will engage clients, document progress, coordinate housing placements, and collaborate with local agencies to deliver wraparound services.

Qualifications

• Bachelor’s Degree in Social Services preferred.
• Prior experience working with youth is required.
• Demonstrate the ability to connect meaningfully with young people from diverse backgrounds.
• Strong communication, collaboration, and organizational skills.

Responsibilities

• Maintain a physically and emotionally safe environment.
• Meet with clients in their units, in the office, and in the community several times a month.
• Develop and maintain positive relationships with clients.
• Help secure housing by visiting apartments and ensuring cleanliness and safety.
• Complete HMIS assessments on new clients and update as needed.
• Develop, monitor, and revise client goal plans.
• Create a discharge plan with a two‑month aftercare plan.
• Maintain client files per DHS regulations.
• Document case notes and client interactions.
• Assist in moving participants into apartments.
• Teach independent living skills.
• Foster a positive team environment with open communication.
• Establish relationships with Allegheny County agencies and other providers.
• Prepare reports for funding agencies.
• Other duties as assigned.

Skills

Youth engagement

Clear communication

Team collaboration

Empathy & compassion

Organizational skills

Problem solving

Perseverance

Adaptability

Attention to detail

Education

Bachelor’s Degree in Social Services

Job description

Join us in serving the communities and residents of Western Pennsylvania

For nearly 65 years, ACTION-Housing has been a leader in developing and managing affordable housing and operates a wide range of social service programs throughout Western Pennsylvania.

Our mission is to empower people to build more secure and self-sufficient lives through the provision of decent, affordable housing, essential supportive services, asset building programs, and educational and employment opportunities.

ACTION-Housing is proud to offer competitive wages and benefits packages, along with career advancement opportunities. Join the 100+ staff members and you, too, can make a positive difference in the lives of Western Pennsylvania residents who are in most need.

Listed below are current open positions with ACTION-Housing, Inc.

Position:Case Manager

Location: Pittsburgh, PA

Job Id:329

# of Openings:1

As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

JOB SUMMARY

Position will work with both Rapid Re-Housing and Permanent Supportive Housing Program (as needed). MyPlace offers up to 24 months of Rapid Re-Housing for homeless youth and youth aging out of foster care. Permanent Supportive Housing works with homeless youth who have a dual diagnosis. Case Managers will engage in intensive case management services with their clients to help guide them to achieve self-sufficiency and permanent housing.

ESSENTIAL FUNCTIONS

• Maintaining a physically and emotionally safe environment
• Meet with clients in their units, in the office, and out in the community several times a month
• Developing and maintaining positive relationship with clients
• Help to secure housing for program participants by visiting apartments throughout the Pittsburgh area and ensuring their cleanliness and safety
• Completion of the HMIS assessment on new clients within program time frames and update assessments as client’s information changes
• Develop, monitor, and revise client goal plans
• Develop a discharge plan to include a two-month aftercare plan services for program graduates
• Maintain and update all clients’ files per regulations under DHS regulations
• Document activities of casework and interaction with clients through written case notes
• Help in moving participants into their apartments
• Teach and model independent living skills
• Creating an inspiring team environment through open communication
• Establish/maintain relationships with agencies in Allegheny County.
• Establish/maintain relationships with other service providers as needed to discharge job responsibilities.
• Reports
• Help prepare all reports as required by funding agencies.
• Other duties as assigned.

JOB REQUIREMENTS AND EXPERIENCE

• Bachelor’s Degree in Social Services preferred
• Prior experience working with youth is required

REQUIRED SKILLS & ABILITIES

• Demonstrate the ability to connect meaningfully with young people from a wide range of backgrounds
• Communicate clearly, respectfully, and effectively
• Demonstrate a strong and consistent commitment to the goals and values of the program
• Work collaboratively and contribute positively within a team environment
• Approach challenges with perseverance and a solutions‑focused mindset
• Adapt readily to changing needs, environments, and expectations
• Maintain strong organizational habits and attention to detail
• Exhibit empathy, compassion, and genuine care for others

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• General office environment
• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis
• Occasional evening and weekend hours
• Maintain a physically and emotionally safe environment

EQUAL OPPORTUNITY STATEMENT

ACTION-Housing, Inc. is an equal opportunity employer.