Senior Services Coordinator & Activities Lead

Knoxville's Community Development Corporation (KCDC); Knoxville (TN); On-site; Full time

Job description

Description

Job Summary:

This dual-role position supports elderly residents at two affordable housing communities by promoting independent living, wellness, and social engagement. The Service Coordinator connects residents with supportive services, while the Activities Specialist creates and facilitates programs to enhance residents’ quality of life.

Essential Duties and Responsibilities:

• Service Coordinator (50%)
• Assess residents’ needs to maintain independent living and age in place.
• Develop and maintain relationships with local service providers (e.g., healthcare, transportation, meal programs, home care).
• Educate residents and families on available services and support systems.
• Coordinate delivery of supportive services and follow up to ensure service quality.
• Maintain resident files and documentation in compliance with HUD and property management standards.
• Assist with benefit applications (e.g., Medicaid, SNAP, energy assistance).
• Advocate for residents with social service agencies and community organizations.
• Collaborate with property management on issues impacting residents’ well-being.

Activities Specialist (50%)

• Plan, coordinate, and lead a calendar of recreational, educational, and social activities tailored to elderly residents.
• Encourage participation in group events and adapt activities for residents with varying abilities.
• Organize holiday celebrations, exercise classes, arts & crafts, educational seminars, outings, and wellness events.
• Solicit resident feedback to continuously improve program offerings.
• Track participation and evaluate activity success.
• Partner with volunteers, vendors, and community organizations to expand programming.
• Ensure all activities are inclusive, engaging, and promote mental and physical health.

Requirements

Qualifications:

• Bachelor's degree in Social Work, Human Services, Gerontology, or related field preferred.
• Minimum 2 years of experience working with seniors or in affordable housing.
• Knowledge of community services, entitlement programs, and senior support systems.
• Experience planning and leading group activities for seniors.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office and resident tracking systems.
• Ability to travel between two properties as required.

Preferred Skills and Competencies:

• Familiarity with HUD Service Coordinator Program Guidelines.
• CPR/First Aid Certification (or willingness to obtain).
• Experience with trauma-informed care or mental health awareness.

Work Environment:

• Indoor office and community room settings at two elderly housing sites.
• Regular interaction with elderly residents, service providers, and community partners.