Service Coordinator

ColonialWebb Contractors Company; Chesapeake (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Overtime opportunities

401(k) match

Paid PTO

Medical dental vision

Life & disability coverage

Employee Assistance Program

Referral incentives

Career progression

Job summary

ColonialWebb is seeking a Service Coordinator to support our Building Service team in Chesapeake, VA. This role manages scheduling, dispatching, purchasing, and customer communication for 10-15 technicians in a fast-paced environment.

Excel proficiency is essential, with opportunities to advance into Senior Coordinator or other service administration tracks. Competitive pay and full benefits are offered to support long-term careers.

Qualifications

• Experience in service coordination or dispatching within a contractor environment.
• Advanced Excel skills for daily data tracking and reporting.
• Strong multitasking and priority management in a fast-paced setting.
• Excellent communication with customers and field technicians.
• Ability to make informed decisions and stay organized under pressure.

Responsibilities

• Develop and maintain short- and long-term schedules for 10-15 Service Technicians.
• Meet weekly with service leadership to review workload, capacity, and priorities.
• Schedule and dispatch technicians for service calls, repairs, and inspections.
• Communicate with customers throughout the service lifecycle.
• Create and manage purchase orders; track material shipments.
• Ensure technicians are equipped with information and materials to complete work.
• Support incoming service calls and generate work orders.
• Manage multiple active jobs simultaneously with accuracy and urgency.

Skills

Service coordination

Dispatching

Customer communication

Multitasking

Tools

Microsoft Excel

Job description

Service Coordinator - Building Service

ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Chesapeake, VA. This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams - this could be the role for you.

Who We Are

ColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.

Why Join ColonialWebb?

• Competitive pay range of $24 to $30 with overtime opportunities
• 401(k) with company match
• PTO + paid holidays
• Comprehensive medical, dental, vision, life & disability coverage
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

What You'll Do

• Develop and maintain short- and long-term schedules for 10-15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We're Looking For

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills - comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability - able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast-paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail
• EOE M/W/Disability/Vets
• Veterans and those with previous military experience are encouraged to apply.