Service Coordinator

ColonialWebb Contractors Company; Charlottesville (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

PTO + paid holidays

Employee Assistance Program

Job summary

ColonialWebb Contractors Company in Charlottesville is seeking a Service Coordinator to manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians. The ideal candidate will have experience in service coordination, advanced Excel skills, and strong organizational abilities. This role is critical to ensuring smooth operations in a fast-paced environment with clear opportunities for career progression. Benefits include a 401(k) with company match and paid time off.

Qualifications

• Experience in service coordination or dispatching within a contractor environment.
• Comfortable communicating directly with field technicians and customers.
• Ability to make informed decisions independently.

Responsibilities

• Develop and maintain schedules for 10–15 Service Technicians.
• Schedule and dispatch technicians for service calls and inspections.
• Manage multiple active jobs simultaneously.

Skills

Advanced Microsoft Excel skills

Strong multitasking ability

Strong organizational skills

Job description

ColonialWebb is seeking a highly organized, Excel‑savvy Service Coordinator to support our Building Service team in Charlottesville.

This is a fast‑paced, operations‑critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams — this could be the role for you.

Who We Are

ColonialWebb is a full‑service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high‑quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long‑term careers.

Why Join ColonialWebb?

• 401(k) with company match
• PTO + paid holidays
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

What You’ll Do

• Develop and maintain short‑ and long‑term schedules for 10–15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We’re Looking For

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast‑paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail

EOE M/W/Disability/Vets

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.