Service Coordinator

ColonialWebb Contractors Company; Chantilly (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Overtime opportunities

Job summary

ColonialWebb Contractors Company is looking for an experienced and friendly Service Coordinator for their Building Service team in Chantilly, Virginia. The role involves optimizing workflows, coordinating maintenance and repair services, and acting as a liaison between clients and technicians.

The ideal candidate will have service coordination experience, preferably in HVAC systems, and the ability to handle a flexible schedule. Perks include career development, 401(k) matching, and comprehensive benefits.

Qualifications

• Experience in service coordination or project management with service contractors preferred.
• Familiarity with HVAC systems is advantageous.
• Ability to handle flexible hours and occasional overtime.

Responsibilities

• Maintain schedules for 10-15 Service Technicians and meet with supervisors weekly.
• Schedule customer Technician visits and manage communication.
• Dispatch appropriate Technicians for service and repairs.
• Assist with service phone line and issue work orders.
• Create purchase orders and track material shipments.
• Respond professionally to knowledge requests or service calls.

Skills

Service coordination or project management experience

General understanding of HVAC equipment and systems

Ability to work a flexible schedule including overtime

Ability to make informed decisions

Ability to perform multiple activities accurately

Ability to maintain calm under pressure

Job description

ColonialWebb is seeking an experienced and friendly Service Coordinator to join our Building Service team in Chantilly. Service Coordinators are responsible for keeping the service department running smoothly, balancing customer needs with service technician schedules to optimize workflow efficiency and business performance. Their primary role is to coordinate maintenance and repair services, and act as the liaison between clients and our service team.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives
• Pay Range : $60k-$70k with overtime opportunities

What you will do:

• Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.
• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
• Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
• Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.

What we are looking for:

• Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
• General understanding of HVAC equipment and systems (preferred)
• Ability to work a flexible schedule including overtime (when necessary).
• Possess the courage to make informed decisions without outside input
• Ability to perform multiple activities in a timely manner with high accuracy
• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads

We are an equal opportunity employer.

Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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