Service Coordinator

ColonialWebb Contractors; Chesapeake (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Pay range $24-$30 per hour

401(k) with company match

PTO + paid holidays

Comprehensive medical, dental, vision,

life & disability coverage

Employee Assistance Program

Referral incentives

Clear career progression into Senior /

Job summary

ColonialWebb Contractors in Chesapeake, VA is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team. You will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians in a fast-paced environment.

This role places you at the hub between customers and field crews, ensuring timely updates, accurate work orders, and smooth operations from intake to completion.

Qualifications

• Experience coordinating service teams in a contractor environment.
• Advanced Excel skills for tracking and reporting.
• Ability to manage high call volumes and urgent schedules.
• Excellent organizational skills and attention to detail.

Responsibilities

• Develop and maintain schedules for 10-15 Service Technicians.
• Meet weekly with Service leadership to review workload, capacity, and priorities.
• Schedule and dispatch technicians for service calls, repairs, and inspections.
• Communicate directly with customers throughout the lifecycle of service work.
• Create and manage purchase orders; track material shipments.
• Ensure technicians have information and materials to complete work.
• Support incoming service calls and generate work orders.
• Manage multiple active jobs simultaneously with accuracy and urgency.

Skills

Excel

Scheduling

Dispatching

Customer communication

Multitasking

Tools

Microsoft Excel

Job description

Service Coordinator - Building Service

ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Chesapeake, VA. This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams - this could be the role for you.

Who We Are

ColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.

Why Join ColonialWebb?

• Competitive pay range of $24 to $30 with overtime opportunities
• 401(k) with company match
• PTO + paid holidays
• Comprehensive medical, dental, vision, life & disability coverage
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

What You'll Do

• Develop and maintain short- and long-term schedules for 10-15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We're Looking For

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills - comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability - able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast-paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail

EOE M/W/Disability/Vets Veterans and those with previous military experience are encouraged to apply.

ColonialWebb stands as a prominent leader in the commercial and industrial mechanical and electrical contracting industry, boasting an unparalleled reputation in the region. Our dynamic business groups encompass Construction, Building Service, Industrial Refrigeration, and Manufacturing. Catering to a diverse clientele, ranging from small enterprises to esteemed Fortune 500 companies, we have consistently delivered exceptional service. Our commitment to excellence is evident through our unmatched expertise and the comprehensive scope of services we offer. With a steadfast dedication to continuous improvement and innovation, we continue to set new industry standards.

ColonialWebb se destaca como un líder prominente en la industria de la contratación mecánica y eléctrica comercial e industrial, con una reputación inigualable en la región. Nuestros dinámicos grupos de negocio abarcan Construcción, Servicios para Edificios, Refrigeración Industrial y Manufactura. Atendiendo a una clientela diversa, que va desde pequeñas empresas hasta prestigiosas compañías Fortune 500, hemos ofrecido consistentemente un servicio excepcional. Nuestro compromiso con la excelencia se refleja en nuestra experiencia incomparable y en el amplio alcance de los servicios que ofrecemos. Con una firme dedicación a la mejora continua y la innovación, seguimos estableciendo nuevos estándares en la industria.