Service Coordination Lead: Scheduling & Dispatch

ColonialWebb Contractors; Chesapeake (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Pay range $24-$30 per hour

401(k) with company match

PTO + paid holidays

Comprehensive medical, dental, vision,

life & disability coverage

Employee Assistance Program

Referral incentives

Clear career progression into Senior /

Job summary

ColonialWebb Contractors in Chesapeake, VA is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team. You will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians in a fast-paced environment.

This role places you at the hub between customers and field crews, ensuring timely updates, accurate work orders, and smooth operations from intake to completion.

Qualifications

• Experience coordinating service teams in a contractor environment.
• Advanced Excel skills for tracking and reporting.
• Ability to manage high call volumes and urgent schedules.
• Excellent organizational skills and attention to detail.

Responsibilities

• Develop and maintain schedules for 10-15 Service Technicians.
• Meet weekly with Service leadership to review workload, capacity, and priorities.
• Schedule and dispatch technicians for service calls, repairs, and inspections.
• Communicate directly with customers throughout the lifecycle of service work.
• Create and manage purchase orders; track material shipments.
• Ensure technicians have information and materials to complete work.
• Support incoming service calls and generate work orders.
• Manage multiple active jobs simultaneously with accuracy and urgency.

Skills

Excel

Scheduling

Dispatching

Customer communication

Multitasking

Tools

Microsoft Excel

Job description

ColonialWebb Contractors in Chesapeake, VA is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team. You will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians in a fast-paced environment.

This role places you at the hub between customers and field crews, ensuring timely updates, accurate work orders, and smooth operations from intake to completion.