Service Dispatcher

ColonialWebb Contractors Company; Newport News (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision, and disability benefits

Employee Assistance Program

Employee referral incentives

Employee referral incentives

Job summary

A full-service MEP contractor in Newport News is looking for an experienced Service Coordinator. The successful candidate will develop and maintain schedules for Service Technicians, ensure effective customer communications, and handle purchasing for required materials. A background in service coordination, preferably in mechanical, plumbing, or electrical services, is essential. Ideal candidates will demonstrate flexibility and the ability to manage workloads effectively in a customer-focused environment.

Qualifications

• Experience in service coordination for a mechanical, plumbing, or electrical contractor.
• Ability to manage multiple activities with high accuracy.
• Capable of making informed decisions independently.
• Ability to make informed decisions without outside input.
• Ability to perform multiple activities in a timely manner with high accuracy.
• Ability to stay calm and patient yet maintain a sense of urgency during heavy workloads.

Responsibilities

• Develop and maintain schedules for Service Technicians.
• Schedule Technician visits according to customer needs.
• Create purchase orders for necessary materials.
• Respond to knowledge requests from customers.
• Create purchase orders and order materials for repairs or maintenance; track shipments and inform customers of ETA.
• Respond to knowledge requests or service calls from customers professionally and promptly.

Skills

Service coordination or project management experience

General understanding of HVAC equipment

Ability to work under pressure

Effective communication skills

HVAC knowledge

Job description

ColonialWebb is seeking an experienced and friendly Service Coordinator to join our Building Service team in Newport News. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

What you will do:

• Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.
• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
• Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
• Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.

What we are looking for:

• Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
• General understanding of HVAC equipment and systems (preferred)
• Ability to work a flexible schedule including overtime (when necessary).
• Possess the courage to make informed decisions without outside input
• Ability to perform multiple activities in a timely manner with high accuracy
• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads

EOE M/W/Disability/Vets

To start your application, select "Manual entry" if you do not want to upload a resume. If you have a Word version of your resume, select "Upload Resume", upload it and it will parse your information into the application.

For technical assistance with your application, contact our support team at 1-877-252-2168.

We are an equal opportunity employer.

Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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