Service Coordination Team Lead (Onsite)

Atlas Copco Group; Saginaw, Midland, Bay City (MI, MI, MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Atlas Copco Group in Michigan City, US, is seeking a Service Coordinator Team Lead to guide the service coordination team across territories, oversee job progression from notification to closure, and help resolve delays while maintaining clear communication with customers.

You will manage WIP, coordinate with Operations, provide backup coverage, train colleagues, and ensure service plans are executed efficiently.

Qualifications

• High school diploma required; additional college coursework preferred.
• Minimum of 2 years of service coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks, solve problems, and work effectively in a fast-paced environment.
• Proven ability to work independently while collaborating across teams.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to learn new systems, processes, and technologies quickly.
• Flexibility to work overtime as business needs require.

Responsibilities

• Lead service coordination across territories and supervise the team.
• Manage WIP and release service plan jobs.
• Coordinate with Operations Manager, Service Planners, and Field Service Managers.
• Ensure timely service execution and customer satisfaction.
• Provide backup coverage and drive process improvements.
• Train team on coordination processes and participate in training.
• Maintain clear communication with customers and internal teams.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Multi-tasking

Scheduling

Problem solving

Collaboration

Education

High school diploma

College coursework preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Atlas Copco Group in Michigan City, US, is seeking a Service Coordinator Team Lead to guide the service coordination team across territories, oversee job progression from notification to closure, and help resolve delays while maintaining clear communication with customers.

You will manage WIP, coordinate with Operations, provide backup coverage, train colleagues, and ensure service plans are executed efficiently.