Remote Field Service Leader — West Coast Growth & Excellence

Atlas Copco Group; Las Vegas (NV); A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Atlas Copco Group is seeking a Field Service Manager - West Coast to lead North America\'s Field Service operations, delivering installation, maintenance and support of Atlas Copco equipment while guiding field service personnel and driving customer satisfaction.

You will build and coach a high-performing team, manage budgets and service contracts, coordinate scheduling, and expand service revenue while upholding safety, quality, and regulatory standards across the western region.

Formación

• Bachelor’s degree in Mechanical, Electrical, or related Engineering discipline; advanced business degree preferred.
• 10+ years of field service, maintenance, technical support, or industrial equipment operations with direct customer interaction.
• 5+ years of leadership experience managing technical service teams.
• Experience with Atlas Copco vacuum controls and Elektronikon is highly preferred.
• English proficiency required; Spanish and/or French language skills are a plus.
• Strong communication, customer relationship management, and presentation skills.
• Experience with industrial vacuum systems, VSD drives, PLCs, and control systems.

Responsabilidades

• Lead and promote a culture of safety by ensuring compliance with company safety policies, procedures, and incident prevention initiatives.
• Coordinate technician scheduling and resource allocation in partnership with Service Coordinators to meet customer needs and maximize workforce utilization.
• Oversee the execution of field service activities, including equipment commissioning, maintenance, troubleshooting, and repair, ensuring high-quality service delivery.
• Serve as the primary escalation point for service-related issues, driving timely resolution and maintaining strong customer relationships.
• Monitor service performance, work-in-progress activity, warranty claims, productivity, and work order completion to support operational and financial goals.
• Coach, mentor, and develop service technicians through training, performance feedback, and continuous improvement initiatives to build a high-performing team.

Conocimientos

10+ years field service experience

5+ years leadership experience

Strong communication and presentation

Customer relationship management

Growth and revenue drive

English proficiency

Spanish/French language skills (plus)

Educación

Bachelor’s degree in Mechanical or Electrical Engineering or related field

Herramientas

Industrial vacuum systems

VSD drives

PLCs

Control systems

Atlas Copco vacuum controls

Elektronikon

Safety standards knowledge

Descripción del empleo

Atlas Copco Group is seeking a Field Service Manager - West Coast to lead North America\'s Field Service operations, delivering installation, maintenance and support of Atlas Copco equipment while guiding field service personnel and driving customer satisfaction.

You will build and coach a high-performing team, manage budgets and service contracts, coordinate scheduling, and expand service revenue while upholding safety, quality, and regulatory standards across the western region.