Service Coordinator Team Lead

Atlas Copco Group; Saginaw, Midland, Bay City (MI, MI, MI); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Atlas Copco Group in Michigan City, US, is seeking a Service Coordinator Team Lead to guide the service coordination team across territories, oversee job progression from notification to closure, and help resolve delays while maintaining clear communication with customers.

You will manage WIP, coordinate with Operations, provide backup coverage, train colleagues, and ensure service plans are executed efficiently.

Qualifikationen

• High school diploma required; additional college coursework preferred.
• Minimum of 2 years of service coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks, solve problems, and work effectively in a fast-paced environment.
• Proven ability to work independently while collaborating across teams.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to learn new systems, processes, and technologies quickly.
• Flexibility to work overtime as business needs require.

Aufgaben

• Lead service coordination across territories and supervise the team.
• Manage WIP and release service plan jobs.
• Coordinate with Operations Manager, Service Planners, and Field Service Managers.
• Ensure timely service execution and customer satisfaction.
• Provide backup coverage and drive process improvements.
• Train team on coordination processes and participate in training.
• Maintain clear communication with customers and internal teams.

Kenntnisse

Customer service

Communication

Interpersonal skills

Team leadership

Multi-tasking

Scheduling

Problem solving

Collaboration

Ausbildung

High school diploma

College coursework preferred

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Your role

Bring your curiosity to work as our next Service Coordinator Team Lead. You will be part of our Service team reporting to Regional Operations Manager. In this role, your mission is to lead service coordination activities across assigned territories by overseeing job progression from notification through release and closure, supporting coordinators in resolving delays, maintaining clear communication with internal teams and customers, and performing workshop coordination functions to ensure efficient service execution and customer satisfaction. You will contribute directly to how we create high- quality products and solutions for our customers.

• Manage work in progress (WIP) across all assigned territories. Support weekly and monthly WIP reviews by identifying jobs that need follow-up.
• Release all service plan jobs and resolve other jobs held at the notification stage so service work can proceed.
• Coordinate with the Operations Manager and the Service Coordination and Administration team to resolve issues and communicate next steps.
• Provide backup coverage for team members and focus support on territories with a high volume of unresolved issues.
• Identify recurring coordination problems, recommend improvements and put agreed changes into practice.
• Train the Service Coordination team on coordination processes and participate in training meetings as needed.
• Handle customer concerns professionally, clarify customer expectations and carry out service coordination work in accordance with Atlas Copco standards.

Your day-to-day

• Lead, coach, and support the Service Coordination team by balancing workloads, providing training, and serving as the primary point of escalation.
• Oversee the timely processing of service requests and ensure work orders are accurate, complete, and ready for execution and billing.
• Coordinate with Service Planners and Field Service Managers to align technician schedules, parts availability, and customer requirements.
• Ensure proactive communication with customers and internal stakeholders regarding service schedules, parts status, and outstanding actions.
• Monitor work-in-progress activities, resolve documentation gaps, and drive timely work order closure and invoicing readiness.
• Maintain accurate system records, standardize coordination processes, track team performance, and support continuous improvement initiatives.

Your Skills And Experience

• High school diploma required; additional college coursework preferred.
• Minimum of 2 years of service coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks, solve problems, and work effectively in a fast-paced environment.
• Proven ability to work independently while collaborating across teams.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to learn new systems, processes, and technologies quickly.
• Flexibility to work overtime as business needs require.

We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long- term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office in Michigan City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long- term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

About Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us: Talent Acquisition: Melissa Barrier