On-Site Service Coordination Lead

Atlas Copco; Michigan City (IN); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Atlas Copco Group seeks a Service Coordinator Team Lead to guide service coordination across assigned territories, overseeing job progression from notification through closure, supporting coordinators in delays, and ensuring clear communication with customers and internal teams.

You will coach the team, manage work in progress, coordinate with Service Planners and Field Service Managers, and help ensure timely work orders and accurate billing while maintaining high customer satisfaction.

Formación

• High school diploma required; college coursework preferred.
• Minimum of 2 years of service coordination experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks, solve problems, and work effectively in a fast-paced environment.
• Proven ability to work independently while collaborating across teams.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to learn new systems, processes, and technologies quickly.
• Flexibility to work overtime as business needs require.

Responsabilidades

• Manage work in progress (WIP) across all assigned territories and support weekly/monthly WIP reviews.
• Release all service plan jobs and resolve jobs held at the notification stage to enable service work.
• Coordinate with the Operations Manager and Service Coordination/Admin team to resolve issues and communicate next steps.
• Provide backup coverage for team members and focus on high-volume territories.
• Identify recurring coordination problems and implement approved improvements.
• Train the Service Coordination team on processes and participate in training meetings.
• Handle customer concerns professionally and align service coordination with Atlas Copco standards.
• Lead, coach, and support the Service Coordination team as escalation point.
• Oversee timely processing of service requests and ensure work orders are accurate and ready for execution/billing.
• Coordinate with Service Planners and Field Service Managers to align technician schedules, parts, and customer requirements.
• Ensure proactive communication with customers and stakeholders regarding schedules and actions.
• Monitor WIP, close documentation gaps, and drive timely invoicing readiness.
• Maintain accurate system records and support continuous improvement.

Conocimientos

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Team leadership

Microsoft Excel

Microsoft Word

Educación

High school diploma

College coursework preferred

Herramientas

Microsoft Office

Descripción del empleo

Atlas Copco Group seeks a Service Coordinator Team Lead to guide service coordination across assigned territories, overseeing job progression from notification through closure, supporting coordinators in delays, and ensuring clear communication with customers and internal teams.

You will coach the team, manage work in progress, coordinate with Service Planners and Field Service Managers, and help ensure timely work orders and accurate billing while maintaining high customer satisfaction.