Customer Solutions Leader - Growth & Delivery (On-Site)

Atlas Copco; Grayling (MI); On-site; USD 140,000 - 180,000; Full time

Job summary

Atlas Copco in Grayling, MI seeks a Customer Solutions Manager to lead the customer solutions team end-to-end, including proposal, project management, and spare parts. You will mentor staff, manage budgets, and align priorities with strategic goals.

The role requires domestic and international travel and a hands-on leader able to drive performance, customer satisfaction, and continuous improvement across projects.

Qualifications

• Strategic thinker with strong execution discipline.
• Proven leadership of teams and mentoring capabilities.
• Data-driven decision-maker with analytical skills.
• Experience in change management and organizational alignment.
• Strong problem-solving and conflict-resolution abilities.
• Able to influence across functions and levels.
• Growth mindset leadership traits.
• Detail-oriented with ability to manage multiple priorities.
• Mechanical aptitude and solid math skills.
• Excellent client interaction skills, written and verbal.
• Ability to read and interpret mechanical drawings.
• Proficiency in common software tools.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead with a growth mindset.
• Foster a culture of accountability, transparency, and proactive communication.
• Lead and manage your team with clear expectations and support their professional development through mentoring, training, and feedback.
• Establish a strong collaborative cadence with the ACN management team and Business Lines to align priorities with the strategic business goals.
• Align team initiatives with strategic goals and drive accountability across all team members to meet timelines, budgets, and SoW, while delivering exceptional customer experience.
• Lead resource planning, capacity management, and budget alignment.
• Escalate issues professionally and facilitate timely resolutions to drive success.
• Support the development and implementation of key performance metrics and budgetary financials within the proposal and project management process to ensure financial stability.
• Support the development for proposal SoW content to clearly articulate value, technical capability, and compliance with customer requirements.
• Conduct post shipment project performance reviews on a monthly basis to drive continuous improvement in the areas of budget to actual and on-time delivery.
• Minimize warranty costs, repeat visits, and unproductive labor.
• Provide customer feedback to internal teams for product or process improvements.
• Drive collaboration and knowledge sharing within the Global Projects Team to promote consistency and best practices across continents.
• Establish and maintain departmental training programs to strengthen technical expertise and leadership capabilities.
• Support the promotion and growth of Global Projects within Application Centers.
• Provide real-time performance input and conduct annual performance reviews to establish individual development plans.

Skills

Strategic thinker

People leadership

Data-driven decisions

Change management

Problem solving

cross-functional influence

Growth mindset

Attention to detail

Mechanical aptitude

Client relationship

Reading mechanical drawings

Software proficiency

Travel readiness

Job description

Atlas Copco in Grayling, MI seeks a Customer Solutions Manager to lead the customer solutions team end-to-end, including proposal, project management, and spare parts. You will mentor staff, manage budgets, and align priorities with strategic goals.

The role requires domestic and international travel and a hands-on leader able to drive performance, customer satisfaction, and continuous improvement across projects.