Service Coordination Specialist — Field Tech Scheduler

West Coast Energy Systems; Sussex (WI); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Energy Systems is seeking an experienced administrative coordinator to triage service requests, create and manage service jobs, and coordinate technician schedules. The role supports the service operations team and ensures timely maintenance and repairs for customers.

You will use MS Office and service portals, manage priorities, and participate in on-call coverage as needed. Strong communication and math skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years admin/service-related experience.
• Experience scheduling field technicians or customer service.
• 4 years of admin experience preferred (optional).

Responsabilités

• Serve as the primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system; coordinate technician schedules.
• Schedule preventative maintenance and repair services.
• Utilize customer portals to oversee and update all open work orders.
• Track and oversee job progress from initiation through completion; escalate issues as needed.
• Participate in department meetings with the service operations team.
• Provide cross-functional support to other Service Department roles.
• Participate in rotating on-call shifts for emergency requests.

Connaissances

Time management

Interpersonal skills

Basic math

Customer service

Team player

MS Office

Formation

High School Diploma or GED

Associate or Bachelor's degree in related field

Outils

FieldServio

SAP

Description du poste

Energy Systems is seeking an experienced administrative coordinator to triage service requests, create and manage service jobs, and coordinate technician schedules. The role supports the service operations team and ensures timely maintenance and repairs for customers.

You will use MS Office and service portals, manage priorities, and participate in on-call coverage as needed. Strong communication and math skills are essential in a fast-paced environment.